We're Hiring!

X-Laser is a leading US manufacturer of laser-based light show equipment for the live entertainment and related industries. We are located in Laurel, Maryland about halfway between Baltimore and Washington, D.C. Our innovative, customer-focused products and commitment to unparalleled customer service allow us to provide uniquely comprehensive laser lighting solutions for all areas of the live entertainment lighting industry.  We are committed to making laser light show equipment that not only works reliably, but works efficiently and integrates smoothly into live entertainment systems and shows of any size. 

X-Laser is an equal opportunity employer. We are committed to creating an inclusive and supportive environment for all applicants and employees.

This is a full-time, non-exempt, in-person position with regular daytime hours Monday-Friday.

Employees in this role are primarily responsible for assembling, repairing, and supporting laser display equipment according to company standards and procedures.  Additional responsibilities include maintaining clear and complete records of assembly and repair operations, physically moving equipment between storage and work locations, supporting users in the operation and troubleshooting of equipment, and supporting other company departments in setup and use of laser and other related equipment for internal and external use.  Additional tasks may be assigned to support operational needs.  This position reports to the Production Manager but will often work directly with other departments to support their operations.  

Assembly work includes pulling components from inventory according to parts lists, assembling components according to written, graphical, and/or verbal instruction using various tools and equipment, and conducting manual and automated inspection and test procedures on components and assemblies to ensure quality.  

Repair work includes identifying the cause of failures, communicating with end users to understand the circumstances of those failures, performing manual and automated tests according to company procedures, identifying and performing any additional tests required to isolate a problem, and performing necessary work to replace failed components and restore equipment to working order.  

Support work includes working with customers and coworkers via phone or email to efficiently and effectively identify and remediate problems.  Troubleshooting often requires identifying how our equipment interacts with equipment from other manufacturers and working with end users to isolate problems to particular components of a system or specific configurations.  Some support work may include travel to provide on-site setup, repair, or operational assistance to customers or other company departments.

Responsibilities:
  • Receive and perform quality checks on parts and components from suppliers
  • Retrieve and organize materials required for tasks according to task documentation
  • Assemble or repair equipment according to documented procedures
  • Help expand documented procedures based on experience and product developments
  • Maintain records of parts and components used and tasks performed using barcode scanners, manual entry, and automated systems
  • Perform manual and automated tests and inspections according to documented procedures throughout assembly and repair processes and accurately and consistently record their results, and promptly report quality problems as required by production management
  • Communicate effectively with customers and coworkers to provide prompt support and troubleshooting assistance 
  • Work in a safe manner and report any concerns to appropriate parties
  • Ensure that all work meets company standards for quality and consistency
  • Maintain a clean and orderly work environment

 

Required abilities:
  • Read and understand written procedures, instructions and graphical diagrams
  • Safely and correctly use basic electronic test equipment such as multimeters
  • Regularly use hand and power tools requiring grip strength and precise manual dexterity
  • Work with small and delicate components, requiring precise positioning and alignment and good close vision
  • Communicate effectively with end users of varying experience levels to support and troubleshoot equipment problems via phone and email
  • Clear verbal and written communication, fluency in English
  • Maintain a calm and polite manner with coworkers and customers
  • Lift and carry objects weighing up to 50lbs
  • Occasionally work from ladders and personnel lifts
  • Maintain a clean and organized work area
  • Troubleshoot and diagnose problems with electronic equipment
  • Use proprietary or general-purpose software tools such as spreadsheets and CRM systems to maintain consistent records of repair, assembly, and support activities

 

Required qualifications:
  • Minimum 2 years work experience with electronic, electromechanical, or optoelectronic systems
  • Demonstrated technical/electronics training and/or experience
  • Experience in a busy work environment 
  • Clear verbal and written communication, fluency in English
  • Experience with soldering and electronic troubleshooting
  • Experience with electrical diagnostic equipment including multimeters
  • Experience with basic hand and power tools (screwdrivers, wrenches, drills, etc.)

 

Preferred qualifications:
  • Experience in the live entertainment industry, preferably in a similar environment such as a moving light shop
  • Demonstrated experience troubleshooting complex systems including equipment from multiple manufacturers
  • Experience with basic IP network configuration and troubleshooting
  • Familiarity with entertainment lighting control systems and control networks
  • Fluency in Spanish or other languages, including terminology relevant to the entertainment lighting industry
  • Experience with more complex electronic test equipment, such as oscilloscopes and function generators

 

Compensation:
  • $40,000-50,000 base salary, occasional paid overtime
  • Bonuses based on employee/company performance
  • Employer-contributed Health and Dental insurance
  • Optional Vision insurance
  • Five weeks PTO (after 90 day introductory period)
  • 8 Paid company holidays
  • Comfort amenities such as employer provided drinks, flexible hours, on site gym



X-Laser is an equal opportunity employer. We are committed to creating an inclusive and supportive environment for all applicants and employees.

How To Apply

Interested in joining our team?

Please email your resume to jobs@x-laser.com and we will be in contact with you soon.